Guides ยท Psychology
Conflict De-escalation Basics
Calm tense situations
De-escalating conflict involves staying calm, using non-threatening body language, listening and validating feelings, offering choices, and pausing when needed to cool down.
- de-escalation
- conflict
- listening
- validation
- calm
Stay Calm
Slow tone, open posture, and give space.
Listen and Validate
Reflect feelings without agreeing to facts; avoid blame.
Offer Next Steps
Give simple choices or a pause; revisit when calmer.