Guides ยท Psychology
Conflict Resolution Basics
Handle conflicts constructively
Conflict resolution focuses on separating people from problems, hearing underlying interests, and using neutral facilitation to reach agreements while preserving relationships.
- conflict resolution
- interests
- mediation
- listening
- negotiation
Set the Stage
Use neutral time and place; agree on goals and ground rules.
Listen and Clarify
Reflect back interests, not just positions; find common ground.
Agree and Follow Up
Document agreements, owners, and timelines; revisit if needed.