Guides ยท Technology
Incident Severity Classification Basics
Classify incidents consistently
Incident severity schemes define impact/urgency tiers with examples, mapping to response times, comms, and approvals so teams react consistently to outages and degradations.
- incident severity
- impact
- urgency
- response
- incidents
Define Tiers
Set severities with clear impact examples and criteria.
Map Response
Tie tiers to paging, comms cadence, and roles required.
Review
Calibrate with postmortems; adjust as services change.
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