Guides ยท Technology
Escalation Policy Basics
Route incidents fast
An escalation policy sets on-call rotations, notification steps, timeouts, and backups so incidents reach the right responder quickly with clarity on ownership and handoffs.
- escalation policy
- on-call
- incidents
- rotations
- timeouts
Structure
Define tiers, rotations, and timeouts for acknowledgments.
Notify
Set channels (app/SMS/call) and escalation paths.
Maintain
Keep schedules accurate; test pages; review after incidents.
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