Guides ยท Business
API SLA Basics
Define and manage API SLAs
This guide explains creating API SLAs with availability and response time targets, measuring via SLOs, documenting maintenance windows, and reporting performance to customers.
- sla
- slo
- api availability
- latency
- contracts
Define targets
Set uptime and latency goals by endpoint class; align with business needs.
Measure reliably
Use synthetic checks and server metrics; align SLOs to SLA terms.
Document exceptions
List maintenance windows and exclusions clearly in contracts.
Report and improve
Share performance reports and root causes; adjust capacity or code to meet targets.
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