Guides ยท Technology
Service Ownership Handbook Basics
Document how to own a service
A service ownership doc lists the service purpose, SLOs, contacts/on-call, runbooks, dashboards, dependencies, deploy and rollback steps, and backlog of risks to onboard owners quickly.
- service ownership
- runbooks
- dependencies
- on-call
- slo
Describe
Purpose, scope, key users, and SLOs.
Operate
On-call contacts, runbooks, dashboards, deploy/rollback.
Dependencies
Upstreams/downstreams, risks, and backlog of reliability work.
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