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Service Ownership Handbook Basics

Document how to own a service

A service ownership doc lists the service purpose, SLOs, contacts/on-call, runbooks, dashboards, dependencies, deploy and rollback steps, and backlog of risks to onboard owners quickly.

Describe

Purpose, scope, key users, and SLOs.

Operate

On-call contacts, runbooks, dashboards, deploy/rollback.

Dependencies

Upstreams/downstreams, risks, and backlog of reliability work.

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