Guides · Engineering

Root Cause Analysis Basics

Run effective RCAs

This guide outlines a lightweight RCA process: gather timelines and data, identify contributing factors (people/process/tech), avoid blame, and create clear corrective actions with owners.

rca
post-incident
analysis
corrective actions
blameless

Gather evidence

Collect logs, timelines, and observations from responders.

Map factors

Identify multiple contributing factors instead of single-cause thinking.

Form actions

Write specific corrective and preventive actions with owners and due dates.

Share and follow up

Publish the RCA and track action completion.

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