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Interviewing Users Basics
Run better user interviews
Interviewing users well means defining goals, using open non-leading questions, letting users show real tasks, and recording verbatim quotes to inform decisions without bias.
- user interviews
- research
- open questions
- bias
- notes
Prepare
Write goals and a short script of open questions tied to tasks.
Run
Listen more than you talk; avoid leading; observe real behaviors.
Synthesize
Capture verbatim quotes, patterns, and contradictions; share with stakeholders.