Guides ยท Technology
Incident RCA Techniques
Find true causes, not blame
Effective incident RCAs build a clear timeline, ask repeated 'why' questions, map contributing factors (people/process/tech), and create specific actions to prevent recurrence without blame.
- rca
- root cause
- postmortem
- timeline
- 5 whys
Reconstruct
Create a precise timeline from logs and comms.
Analyze
Use 5 Whys/fishbone to find systemic contributors, not blame.
Act
Add focused fixes, owners, and due dates; validate later.
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