Guides ยท Technology
Incident Communications Basics
Communicate during incidents
Incident communications share status, impact, and ETAs regularly with internal and external audiences, using templates and one channel of truth.
- status
- impact
- ETA
- audience
- updates
Assign Comms
Name a communications lead separate from fixers.
Update Cadence
Provide time-stamped updates with impact and next steps.
Close and Review
Send resolution and follow-up actions; link postmortem.
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