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Conflict Resolution at Work Basics

Resolve conflicts constructively

Resolving conflicts at work requires surfacing interests, using neutral facilitation, focusing on facts/impacts, brainstorming options, and documenting agreements and follow-ups.

Surface Interests

Clarify what each party needs vs positions.

Facilitate

Keep tone respectful; focus on facts/impacts; seek options.

Agree and Follow

Document agreements, owners, and dates; revisit if needed.

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